Money Back Guarantee

If you have any questions about the status of your return or exchange or whether we have received your package, please call us at 1-718-891-0234 and a customer service representative will be happy to help you!

Accepting Returns

If you are not satisfied with your purchase, you can return any item in its original and unworn condition within 14 days for a refund of exchange. (Shipping and handling fees are not refunded). Items received after 14 days from date of receipt will not be accepted. Refunds are processed within 14 business days of receipt.

Return and Exchange

If you need to make a return or an exchange, please email info@MajesticSpark.com and we will arrange your return.

Return and Exchange Instructions

1. Repack the item in the original packing materials and send it in a PROTECTIVE package. We are unable to issue refunds for items lost or damaged due to unsecured packaging. Important: some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. 2. Complete the Return slip that is provided with your package. It must be filled out in full, including your reason for the return or exchange and all other information necessary to process your refund promptly. 3. Save a copy of the pack slip for your records. 4. To send your package, use the address on the included return slip and ship via postal mail.

5. Ship the package insured and prepaid via U.S. Mail, UPS, or Fedex. Save your shipping receipt until you receive your refund or replacement. If your package is not insured and you do not have proof of shipment, we will not be able to issue refund for packages lost in transit. 6. Credits to a credit card will be immediately applied upon processing to the original credit card, but may not appear on your statement for one to two billing cycles. 7. If the item is a gift it is important that the order number be written on the MajesticSpark.com return slip. As with any purchase, the gift recipient may exchange the item or elect to receive an MajesticSpark.com gift certificate instead of a refund. 8. Exchanges received after 30 days will be handled on an individual, case-by-case basis and may result in additional fees. Please contact customer service at (718) 891-0234 for more information.

Returns Department



Please be careful: You should NOT write "MajesticSpark.com", "jewelry", or other jewelry-related words anywhere on the package as this invites possible theft. 14 Day Money-Back Guarantee

We're confident that MajesticSpark.com's fine and faux jewelry will meet, if not exceed, your expectations. However, if you aren't completely satisfied, we're pleased to offer a fourteen(14) day return policy on all purchases.

No purchase at MjesticSpark.com is complete until you're completely satisfied. You can return unsatisfactory items to us within fourteen(14) days of the shipping date for the full purchase price, minus shipping and handling fees.

Items that have been worn, damaged, and/or altered will not be refunded or exchanged.

Special order items may only be returned within 5 business days of receiving your order. Please inspect your products carefully upon receipt and contact a representative immediately at (718) 891-0234 should you have any questions or need to return or exchange the item. In order to be accepted package must be postmarked within 5 days of receipt. Make sure to send by trackable/insured mail. Special order items may not be returned after 5 business days of receipt.

Best Price Guarantee

If you purchase a piece of jewelry and it goes on sale within 14 days, MajesticSpark.com will gladly issue a refund to your credit card. Here's how to make a Best Price Guarantee Claim.

Send an email to info@MajesticSpark.com with Best Price Guarantee in the subject header. Include the following information in your email.

* Your name * Your order number * The name of the product that is now on sale.

Once we receive your email, MajesticSpark.com reserves up to 10 days to process the claim and, if appropriate, issue a refund. You will then be contacted via email with the details. Alternately, you may call customer service at (718) 891-0234 and place your claim over the phone.

Terms and Conditions - The product currently on sale must be the exact same style, make, and color as the one previously purchased. Email offers or special newsletter promotions do not qualify – the item must be marked as on sale on the MajesticSpark.com website. The Best Price Guarantee offer cannot be combined with any coupons or promotions. Not valid on Final Sale items. Policy subject to change without prior notice.

Refund Processing

All requests will be processed after our returns department inspects and verifies the condition of the item. Returns and exchanges take approximately 15 business days to process upon receipt of the item. Please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives at (718) 891-0234.

Damaged or Defective Items - At MajesticSpark.com we are confident that you will be satisfied with your purchase, however, in the event that you receive a damaged or defective item please call us at (718) 891-0234 and a customer service representative will be happy to help you.

Tags on Jewelry and Watches

Please note that much of our special order jewelry and watches have an attached tag stating "Not Returnable If Removed." These tags are placed such that you are able to try on the merchandise with the tag still attached.

If you are not 100% satisfied with the item and would like to return it, you may do so within five days as long as the item's tag is still attached. Removal of the tag indicates that you have inspected and are pleased with the item. MajesticSpark.com will not issue credit for an item that is returned without the original jewelry tag still attached.